Niklaas Desparsstraat 11 Inhouse restaurant Hotel Heritage
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Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
9.2
Location
10.0
Service
9.6
Dining
9.4
Guest reviews
8.4/10
based on 5 reviews
9.2
9.2/10 based on 317 reviews
Camila
United Kingdom,
January
2025
7.4/10
I had a good stay at the Heritage hotel in Bruges, with warm and accommodating staff who truly enhanced my experience. The breakfast was amazing, but I found the bed a bit too firm for my liking. The hotel's beautiful location made it easy to explore the city, although I did experience some street noise at night during celebrations. Overall, the charm and hospitality made my visit nice.
Rooms
8.0
The room was a good size and very well-appointed, though the bed mattress wasn't completely comfortable for me.
Service
9.0
The staff provided wonderful service, being friendly and professional throughout my stay.
Location
10.0
The hotel is perfectly situated in the city center, making it easy to walk to main attractions.
Dining
10.0
Breakfast was superb with a great variety of top-quality food options, making it one of the best hotel meals I've experienced.
Facilities
9.0
The facilities were great, with attentive room service and helpful amenities, adding to the overall comfort of my stay.
Evelyn
United Kingdom,
January
2025
6.6/10
My stay at Relais & Chateaux Hotel Heritage was absolutely good. The location is perfect for exploring Bruges, just steps from the market square. The staff was incredibly helpful and friendly, making me feel right at home. However, I noticed that the restaurant was closed during my visit, which was a bit disappointing since I heard great things about the dining experience.
Rooms
10.0
My room was beautifully decorated and very comfortable, featuring a cozy bed with high-quality linens. The compact size was typical for European hotels, but it had everything I needed, including a Nespresso machine. I appreciated the thoughtful touches, like the complimentary treats during turn-down service.
Service
10.0
The service was excellent; the staff went above and beyond to ensure I had a pleasant stay. They even anticipated my needs, like providing me with a weather card each morning. It truly felt like I was being taken care of in a personal way.
Location
10.0
Being so close to the heart of Bruges made exploring the cobblestone streets an easy delight. I could walk to main attractions in just minutes, even though the location was on a quiet street, so I could also enjoy some peace at night.
Dining
9.0
Although the restaurant was closed during my stay, I enjoyed a fantastic breakfast each morning with a great variety of gourmet offerings. The atmosphere in the dining area was elegant and inviting, making each meal a real pleasure.
Facilities
10.0
The hotel's amenities included a lovely hammam, which was perfect for unwinding after a day of sightseeing. The facilities were well-maintained, adding to the overall luxurious experience.
Jade
United Kingdom,
January
2025
5.8/10
My stay at the Relais & Chateaux Hotel Heritage was good, with a fantastic central location just steps from the Market Square. although the room was a bit on the cramped side. The staff were incredibly friendly and attentive, particularly Delphine at the front desk, who handled a couple of hot water issues with grace. The breakfast options were excellent, especially the Belgian waffles. but I did feel the room temperature could have been cooler.
Rooms
8.0
The room was cozy and well-appointed, though a tad small by European standards.
Service
9.0
Staff were extremely pleasant, going above and beyond to ensure a great experience.
Location
10.0
The hotel is perfectly situated on a quiet street just a short walk from the bustling main square.
Dining
10.0
Breakfast was excellent, highlighting gourmet options and particularly the really good Belgian waffle.
Facilities
7.0
The hotel offered various amenities typical of a five-star experience, although some services, like parking, could use clearer communication.
Joseph
United Kingdom,
December
2024
6.0/10
My stay at the Relais & Chateaux Hotel Heritage was really good, with excellent service and cleanliness. The central location made exploring Bruges a breeze. The only downside was a bit of street noise at night, but it didn’t overly detract from the experience.
Rooms
10.0
The Classic Double Room was beautiful and offered everything I needed. It was incredibly clean, with not even a stain on the carpet or a scuff on the wall. I even enjoyed a lovely little balcony to take in the views (such a nice touch!).
Service
10.0
The staff were absolutely wonderful, going above and beyond to ensure my stay was nice. They were friendly and knowledgeable, and even parked my car upon arrival (it was the little things that made a difference).
Location
10.0
The location was fabulous, just a short walk to the market and close to all the tourist sites. This made it really easy to explore the beautiful city without needing transport (definitely a major plus!).
Dining
10.0
The breakfast was in a class of its own, offering a variety of delicious options and even including some gourmet dishes. I didn't try the restaurant this time, but I plan to on my next visit (I heard great things!).
Facilities
10.0
The hotel offers a range of facilities, including room service and valet parking, which made everything more convenient. The ambiance in the lounge area was cozy and inviting (perfect for unwinding).
George
United Kingdom,
November
2024
6.4/10
My stay at Relais & Chateaux Hotel Heritage was a good experience, characterized by the warm hospitality of the staff and the hotel's exquisite ambiance. The location was fantastic, allowing me to explore Bruges easily. However, there were minor issues such as a non-functioning bathroom sink plug and some curtain hooks needing repair. Overall, it was an lovely experience! 😊✨
Rooms
10.0
The classic room was surprisingly spacious and well-equipped, with a cozy bed and luxurious amenities like a Nespresso machine and Bose music system. The cleanliness was perfect, making for a comfortable retreat.
Service
10.0
The staff truly went above and beyond, providing warm welcomes, helpful maps, and daily weather cards. Their attentiveness made me feel special throughout my stay.
Location
10.0
The hotel was in a prime location, just a short walk from the main market square and local attractions, making it convenient to explore the city.
Dining
8.0
I didn't dine at the hotel but heard great things about the breakfast. Nearby bakeries offered delicious options that I enjoyed instead.
Facilities
9.0
The hotel offered great facilities, including valet parking, which was convenient despite the cost. Everything I needed was at my fingertips.
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Relais & Chateaux Hotel Heritage20.04
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21.04.2025